All things fleet tracking – industry news and best practices
3 Ways to Keep Your Customers in the Holiday Spirit
Posted on 12/19/2013 by Adrienne Sallerson | 0 Comments
The holidays are just around the corner, which means friends, family and fun times for many. With spirits high, the last thing you want to do is turn a cheerful customer into an angry scrooge. So, what can you do to deliver outstanding service and keep your customers in the holiday spirit? Here are 3 customer service tips to keep in mind this holiday season:
- Provide Quick Response Times: As more people take on the roadways during the holiday season, traffic congestion tends to increase. This can really slow your drivers down and throw off appointments for the day. Your customers aren’t going to be feeling so jolly when they are left waiting around. With solutions such as fleet tracking technology, you can re-route your employees around traffic congestion and road delays so late arrival times are never an issue.
- Be Friendly: The way your employees interact with your customers can say a lot about your business. If your employees show up to appointments with a Grinch-like attitude, repeat business is unlikely. A positive and friendly attitude is key to customer retention. In order to truly understand the customer experience, it’s important to gather and analyze feedback. Customer satisfaction surveys are a great way to find out what your customers really think.
- Know Your Product/Service: Your customers expect you to be the expert in your craft. It’s crucial that your employees know your product/service backward and forward. If you give your customers any reason to go elsewhere, you're giving your competitors more reason to celebrate. Make sure to provide your employees with continuous training and education so they can answer questions with confidence.
Happy Holidays from the NexTraq team!