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How to Simplify the Dispatching Process with Fleet Tracking
Posted on 05/30/2014 by Adrienne Sallerson | 0 Comments
Efficient dispatching is vital when running a business with employees in the field. To help streamline the process, many companies are adopting technology solutions such as GPS fleet tracking.
Comprehensive fleet tracking solutions come equipped with dispatching applications that allow for automated job scheduling, improved two-way communication and optimized routing. Here’s how they work:
- As service requests come in or days in advance, dispatchers can assign jobs to employees using an automated, drag-and-drop job scheduling board. This allows for quick and easy scheduling, saving the dispatcher time. Dispatchers can also view employee availability and job status updates on one screen, preventing double-booking and improving scheduling accuracy.
- Once jobs are assigned, drivers can view job details and contact info instantly from an in-vehicle Garmin® device or mobile application for smartphones and tablets. This eliminates the hassle of constantly having to call drivers to provide updates. Drivers are able to send job status updates to dispatchers or management at the push of a button, helping to keep the office and field connected.
- If traffic congestion, road delays or emergency service requests pop up, dispatchers can re-route drivers on the fly. Drivers can then use their in-vehicle Garmin device or mobile application to follow voice-guided, turn-by-turn directions, helping them get to appointments on time and with ease.
Click here to learn how the NexTraq Fleet Dispatch™ application can benefit your business.