September 12, 2011
NexTraq Customer Satisfaction Survey Revealed
Customers Give the NexTraq Fleet Tracking Platform Top Marks for Ease of Use and Reliability with ROI Achieved in as Little as a Month
NexTraq , the value leader of GPS fleet tracking and vehicle management solutions, announced today the results from its second annual customer satisfaction survey with 68 percent of respondents citing driver behavior modification as the number one benefit of the NexTraq™ Fleet Tracking platform.
Additionally, 60 percent of customers cited increased fleet productivity as the most important impact on their fleet operations. Other top ranked benefits included reduced costs, improved customer service and increased driver safety.
Mike Scarbrough, CEO of NexTraq, said, “We pride ourselves on being a customer-centric service organization. The results of this survey give us the feedback we need to continually improve our solution and services on virtually every aspect of our business. With 95 percent of customers willing to refer the NexTraq Fleet Tracking platform to another business or associate, we feel that we are delivering on our promise to our customers.”
In fact, NexTraq customer service received top marks in all areas, including response time to inquiry; helpfulness, professionalism and knowledge of customer service associates and issue resolution with the majority of respondents selecting 10 on a scale from one to 10.
For more information on the NexTraq Fleet Tracking platform, its applications – Fleet Mobile, Fleet Metrics and Fleet Dispatch, please visit http://www.nextraq.com or call us at 800.358.6178.
Established in 2000, provides the highest value GPS fleet tracking solution in the telematics industry. The NexTraq™ Platform is a cloud-based application that enables service and distribution businesses to optimize fleet operations while reducing operational costs and maximizing revenue. Based in Atlanta, NexTraq customers achieve ROI in as little as one month. For more information, please visit www.nextraq.com.