April 17, 2013
NexTraq Delivers Integration with TOA Technologies
GPS fleet management industry leader and leading global provider of predictive, cloud-based field service management solutions provide a comprehensive view of work and fleets in the field
NexTraq®, a leading GPS fleet and asset tracking company, has successfully integrated its NexTraq Fleet Tracking solution with leading field service management solution provider TOA Technologies’ ETAdirect solution. The result for NexTraq customers is a comprehensive mobile workforce management system that provides capabilities including fleet tracking, optimized scheduling and dispatching capabilities.
“TOA’s intelligent, predictive ETAdirect software provides a holistic, real-time view into what’s happening in the field, driving greater efficiencies and enhanced customer experiences,” said Jeffrey Wartgow, vice president of channels and alliances at TOA Technologies. “Such complete, robust and flexible field service management software is augmented by comprehensive fleet management solutions, like NexTraq.”
The integration with NexTraq and ETAdirect enables companies to import detailed GPS lat/long information from the NexTraq solution into TOA’s ETAdirect solution, providing additional context and actionable data within TOA’s mapping functionality. Connecting the two applications enables mobile organizations to drill down deeper into the real-time visibility of field workforce activities ETAdirect already offers by adding layers of knowledge that more closely align these employee activities to specific fleet and location-based intelligence. Together, ETAdirect and NexTraq enable organizations to more effectively:
- Respond to customer inquiries regarding technician location and estimated time of arrival
- Monitor compliance
- Improve safety by identifying employees that have not reported back to the office
Additionally, by integrating the NexTraq Fleet Tracking solution with field service management applications, companies achieve unlimited access to historical data including vehicle activity.
Mike Scarbrough, CEO of NexTraq, said, “We know how important it is for customers to see integrated data – instead of using various solutions that create technology silos and slow down productivity and growth. With successful integrations, including our recent success with TOA Technologies, we continue to be the leader in application integration whether its workforce management, fuel card data or routing functionality.”
For more information about the NexTraq Fleet Tracking solution and its applications – Fleet Dispatch™, Fleet Metrics™ and NexTraq Connect™, please visit www.nextraq.com or call 800.358.6178. For more information about TOA Technologies and its predictive field service management solutions for achieving highly efficient and customer-focused mobile workforces, visit http://www.toatech.com.
Established in 2000, NexTraq® provides the leading GPS fleet tracking solution in the telematics industry. The NexTraq solution is a cloud-based application that enables service and distribution businesses to optimize fleet operations while reducing operational costs and maximizing revenue. Easy-to-use, reliable and comprehensive, the NexTraq solution encompasses workforce management, driver safety and fuel management to provide a business tool that automates manual and time-consuming processes, saving time, money and resources. NexTraq’s Web Services offering is a powerful open platform that allows integration with third party applications such as back-end and route optimization solutions.
Based in Atlanta, NexTraq customers achieve ROI in as little as one month. For more information, please visit www.nextraq.com and learn why 95% of NexTraq’s customers would refer the NexTraq Fleet Tracking solution to another business or associate. NexTraq is proud to be a member of NAFA and the Metro Atlanta Chamber as well as a recipient of the TAG Top 40 Innovative Company and the Atlanta Journal-Constitution’s Best Places to Work awards.
About TOA Technologies
TOA Technologies is the leading provider of field service and mobile workforce management applications. ETAdirect, TOA’s patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry’s only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while dramatically increasing field workforce efficiency. TOA’s solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia/New Zealand.