Improve Customer Service
A top priority for many service businesses is customer service. Without customers, you have no business, right? So how do you maintain customer satisfaction and stay in business? By keeping your customers happy.
And even though the service industry is a competitive marketplace, with the NexTraq® GPS Fleet Tracking platform and its Fleet Dispatch application, you’ll be able to get a leg up on your competition by providing your customers with accurate arrival times. Our Fleet Dispatch application, which uses an in-vehicle Garmin® device, provides better communication and dispatch capabilities between your dispatcher and drivers out in the field.
With NexTraq and its Fleet Dispatch application, you’ll be able to:
• Create routes to new service requests instantly
• Notify dispatchers when a destination has been reached
• Provide voice-guided, turn-by-turn directions
• Message dispatchers about a job status
• Take the most direct route