The FMCSA’s ELD mandate is one of the biggest regulatory issues to ever face the trucking industry. Since the ELD mandate went into effect December 18, 2017, demand for NexTraq Elogs, along with requests for help getting started, has been strong.
NexTraq created the ELD Support Team to help customers navigate through the complexities of getting their fleets up and running.
The ELD Support Team understands the importance of providing the hands-on service and support customers need. Using ELDs is a brand new way to submit hours of service (HOS) and other reports to the FMCSA—something drivers and fleet managers had been doing by paper for years.
Most customers find the answers to the majority of their questions in the videos, user guides, and other materials NexTraq provides.
The NexTraq ELD Support Team knows the most important thing they can do is listen to our customers. This team is trained to find out what customers need. Then, they provide the training or individualized support required to make them successful.
The best advice the team has for NexTraq Elogs customers? If you have questions, don’t wait to ask.
If you need assistance, please contact the ELD Support Team by email at firstname.lastname@example.org or by phone at 678-762-4310.