Maid Brigade of Chicago Increases Efficiencies with NexTraq® Job Schedule Board

Green Clean industry leader validates employee hours, provides accurate client billing and improves communication with the NexTraq® Fleet Tracking solution.

CHALLENGE

Established in 2003, Maid Brigade® of Chicago, a Green Clean Certified® cleaning service company, needed a way to improve communication with its employees.

SOLUTION

  • NexTraq® Vehicle Tracking
  • NexTraq® Job Schedule Board
  • NexTraq® Dispatching
  • NexTraq® Routing

RESULT

  • Increased efficiency
  • Streamlined scheduling process
  • Validated hours worked
  • Improved communication with workers in the field

Challenge

Established in 2003, Maid Brigade® of Chicago, a Green Clean Certified® cleaning service company, needed a way to improve communication with its employees. Tammy Dunbar, Manager for Maid Brigade of Chicago, said, “Our field employees would have to call their supervisor to check their schedules and confirm any changes or issues with their appointments. We didn’t feel this was the most efficient way to handle the scheduling, and needed a solution to streamline the process.”

Solution

Dunbar looked at several GPS fleet tracking solutions to automate their processes, and eventually selected the NexTraq® Fleet Tracking solution. Dunbar said, “NexTraq is a preferred vendor for Maid Brigade. That and the functionality its solution provided was the ultimate deciding factor.”

Results

Maid Brigade of Chicago uses the Job Schedule Board, an easy-to-use, drag-and-drop interface, every day to streamline its scheduling. Dunbar said, “We have increased our efficiency by automating our job scheduling process, and the benefits have been three-fold.”

Besides improving its efficiency, Maid Brigade of Chicago was able to increase the accuracy of labor hours and hold employees accountable. Dunbar said, “We could provide job validation to both the employee and client by comparing the paper work to the Jobs Schedule Report in the NexTraq system.”

Additionally, once employees knew that hours were monitored, any falsifying paper work stopped, eliminating inaccurate labor costs.

Dunbar also states that the Fleet Dispatch™ application and Garmin® personal navigation devices have improved accurate ETAs. She adds, “Many of our employees drive long distances in between appointments. The improved communication and elimination of double work has made us more effective.”

Other benefits? Dunbar said, “The maintenance module in the NexTraq Fleet Tracking solution has helped us out. We have three different fleets. Being able to proactively set up maintenance scheduling has ensured our vehicles are running smoothly.”

With the adoption of technology to improve its business processes and a forward-thinking, environmentally-friendly approach to cleaning, it’s easy to see why Maid Brigade of Chicago is so successful. Dunbar adds, “We have won the Angie’s List Super Service Award two years in a row and belong to Service Town by Angie’s List, which provides consumers with the ‘best of the best’ in each service category. We are the only cleaning service in Illinois that has this distinction.”

About Maid Brigade of Chicago:

Established in 2003, Maid Brigade of Chicago is the only house cleaning service that is Green Clean Certified®. Maid Brigade is the green cleaning industry leader and has a longstanding legacy of providing quality customer service and consistent, thorough cleaning using the most advanced techniques and equipment. The company has also implemented a consumer advocacy program in response to reports from the Environmental Protection Agency linking chemicals in traditional cleaning products to a wide range of health risks.

“Before our process was pretty manual, with the employees’ supervisor acting as the middle man. We have increased our efficiency by automating our job scheduling process, and the benefits have been three-fold.”

Tammy Dunbar
Manager
Maid Brigade of Chicago