Millersburg Electric Improves Response Times and Arrivals with NexTraq® Fleet Tracking

Challenge

Established in 1945, Millersburg Electric, a Generac independent dealer, offers brand-name appliances, consumer electronics, and electrical services throughout the Millersburg, Ohio area.

Kerry Taylor, President of Millersburg Electric, wanted a simple and cost-effective solution to track and manage his vehicles and decided to research GPS fleet tracking solutions.

Solution

After researching several fleet management solutions, Taylor became interested in the NexTraq® Fleet Tracking solution after being referred by Generac. Taylor said, “Generac’s positive review of the system is what prompted me to really look into what NexTraq had to offer. We ended up selecting the NexTraq solution because of its proven track record and affordable pricing.”

Results

Since implementing the NexTraq GPS fleet tracking solution, Millersburg Electric has increased fleet efficiency while improving customer relations. “The ability to remove frustration with our dispatchers and monitor our technician’s location has really made an impact on our business, saving on costs and improving our customer service,” Taylor said. “We are able to respond faster and provide our customers with a more accurate ETA.”

The NexTraq Fleet Tracking solution has also proven to be essential when responding to emergency situations. Taylor said, “Back in June 2012, we experienced a line of destructive storms that left the city with long-term and extreme power outages. The NexTraq solution was an invaluable resource that enabled our crew to respond quickly to customer needs related to the operation and repair of their standby generators.”

Additionally, maintaining fleet location and tracking has been a big asset to Millersburg Electric. “In any given moment, we can see a vehicle’s location, speed or if the vehicle is even running,” Taylor said. “One time, I logged into the system and found that a vehicle had been running for hours. Had we not had the NexTraq system in our vehicles, the vehicle’s battery would have died.”

With the ability to monitor his fleet’s activities, Taylor found that the level of accountability increased. “I already have a loyal workforce, but having the ability to monitor their activity has encouraged them to maintain their loyalty and more importantly, their efficiency.”

Taylor concludes, “The NexTraq solution is an excellent tool that makes you more efficient and improves customer relations. I guarantee it has made us more efficient.”

About Millersburg Electric:

Established in 1945, Millersburg Electric, Ohio’s #1 Generac independent dealer has been providing the area with brand name appliances, consumer electronics and electrical services. With nearly 2000 Generac Stand-by generator installations in the last 8 years, Millersburg Electric offers their sales expertise to ensure that you get the proper generator for your home, business or farm. Their factory trained installers and service technicians work hard to ensure satisfaction and years of quality service from its stand-by generator. Their staff of knowledgeable, dedicated professionals takes pride in providing outstanding, personalized service to their customers and their community.